Terms and Conditions

Terms and Conditions

1. Scope and Provider

These General Terms and Conditions apply to orders placed by consumers in the Amoria Care online shop. The contractual partner is Amoria Care, owner Lorenz Kaiser, Sternäckerweg 101a, Tür 2, 8041 Graz, Austria, Email: office@amoriacare.com.

2. Offer and Conclusion of Contract

The product presentations do not constitute a binding offer. By submitting your order, you make a binding offer to purchase the goods contained in your shopping cart. The contract is concluded upon our order confirmation, payment confirmation or by dispatch of the goods. Your order data will be confirmed electronically.

3. Prices and Shipping Costs

All prices stated in the shop are total prices in Euros. Any additional shipping costs will be clearly displayed in the checkout before the order is completed. The prices displayed at the time of the order are decisive.

4. Payment

The payment methods displayed in the checkout are available. Payment is processed via the selected payment service provider. In the event of failed or rejected payment, there is no claim to delivery.

5. Delivery and Availability

We currently deliver to Austria and Germany. Processing is done via dropshipping through a specialized fulfillment partner in neutral packaging. Delivery times and shipping costs can be found in our shipping conditions and the checkout. Should an item unexpectedly be unavailable after the contract is concluded, we will inform you immediately and refund any payments already made.

6. Retention of Title

The goods remain our property until full payment has been received.

7. Statutory Warranty

The statutory warranty rights apply. Please report defects with the order number and, if possible, meaningful photos to office@amoriacare.com. Voluntary manufacturer guarantees do not restrict statutory rights.

8. Liability

We are liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body or health. Otherwise, the statutory liability provisions apply. Manufacturer's instructions and operating manuals must be observed.

9. Right of Withdrawal

Consumers generally have a fourteen-day right of withdrawal. Details, exceptions for unsealed hygiene articles and the sample withdrawal form can be found in our withdrawal policy.

10. Data Protection

Information on the processing of personal data can be found in our privacy policy.

11. Complaints and Dispute Resolution

Please direct complaints to office@amoriacare.com. We strive for a direct and quick solution. We are not obliged and generally do not declare ourselves willing to participate in alternative dispute resolution proceedings. In a specific unresolved dispute, we will inform you about the competent body and whether we will participate, in accordance with legal requirements.

12. Applicable Law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.